Rare like Pink Diamonds

Excellent Customer Service in Trinidad and Tobago is so rare that whenever it happens it must be commended. The focus of this blog is based on TTPOST the Chaguanas Branch in Trinidad. I've been there on three occasions to deal with the hassle of mailing important documents to Canada. This is where I met a very professional TTPOST employee named Sandra Fraser.

Sandra was helpful and always ready to assist, her knowledge of the products was extensive and whenever in doubt, she consulted the company’s manual for verification. The first occasion I went there I didn't have the phone number for the address I was mailing to and TTPOST doesn't have internet service, rather than turning me away she suggested I visit the cellular service provider close by, to ask them, to get the number from the internet. This could be a potential business opportunity for TTPOST, whereby they can install internet services at their post offices. More to the point I’m not from the area, so I wouldn't have known there was a cellular service provider close by and would've had to return home to retrieve the number.

Although the second occasion was uneventful, Sandra helped select the fastest route to send my parcel at the most reasonable price. On the third occasion I wanted to send a short letter and underestimated the price of sending the paraphernalia, without hesitation or any verbal agreement of repayment on my behalf, Sandra added the remainder of the money. I was ever so grateful as she went beyond her duty and offered her assistance, where it wasn't compulsory. She could have easily turned me away and I would've had to return the next day as it was nearing closing time. I returned the following day with a thank you card, her reimbursement and a 25% tip.

There are so many elements to her customer service that impressed me and (I’m a tough nut) so I wanted to publicly commend Sandra Fraser on her customer service delivery and hope she keeps on shining.